Leadership, Strategy, Client Service
How I help
I provide four primary services:
Business performance assessment – by means of a tried-and-tested method that uses feedback from leaders, employees and clients amongst others, to identify barriers to productivity and profitability and provides recommendations on how to overcome them.
Planning and implementation - including expert facilitation, group and organization strategy, and such highly specialized processes as balanced scorecard and marketing strategy.
Improving leadership effectiveness - including the Leading for Improved Results and Leading Change training programs.
Client retention and business development - including client service training and client development strategy to accelerate business growth through existing clients and by acquiring new ones.
Sectors in which I have expertise
Professional services firms, including management consulting, accountancy and marketing and communications: faculty member of the Chartered Professional Accountants Association of BC Executive Leadership Certification Program, as well as master trainer in Leading Change and Implementing Change. Past President of the Vancouver Chapter of the Legal Marketing Association.
Legal: assisted many law firms in developing a competitive edge over the past 15 years – including major national and regional firms, top 25 US law firms, large UK firms, and such legal organizations as the Law Society of BC, the Canadian Bar Association and the Law Society of Great Britain.
Science and Technology: more than 14 years of experience assisting high-tech, engineering and science organizations in improving their results. Have worked with RTO’s, universities, as well as a number of companies in the areas of clean energy, spatial technologies, IT and semiconductor manufacturing.
What clients say:
"Rob’s development, coaching and training skills; from program creation to facilitation, have delivered great value to our organization. He consistently delivers an exceptional learning experience that has increased engagement towards training and results from our staff. I would highly recommend Rob for his focus on quality, client satisfaction and commitment to providing exceptional service.”
Pat Penner, VP Human Resources, Travel Insurance Coordinators